User Privacy Policy

This Privacy Policy describes how MyChance collects, uses, stores and protects personal and technical information when you use our online casino and sportsbook services in Canada. We take your privacy seriously and explain below what we collect, why we collect it, how it is used, and the choices available to you.

Types of data we collect

Personal data

When you register for an account we collect personal information such as your name, date of birth, contact details, residential address and identity documents for verification. We also collect account credentials, communication preferences and any information you provide when contacting our support team.

Technical data

We collect technical details needed to deliver the service, including IP address, device type, browser and operating system, language settings, and usage data such as pages visited and session times. This data helps us keep the site secure and working well on mobile and desktop.

Transactional data

We record payment and transaction details related to deposits, wagers, withdrawals and bonuses. This includes payment method, transaction amounts, timestamps and the status of transactions. Where required, we also collect information needed for fraud prevention and regulatory compliance.

How we use your information

We use personal and technical data to provide and improve our services, process deposits and withdrawals, verify your identity, respond to support requests, and manage accounts. We also use data to detect and prevent fraud, comply with legal obligations, and to communicate service updates and relevant account notices. Where you agree, we may send promotional messages, which you can opt out of at any time.

Data protection practices

We implement administrative, technical and physical measures designed to protect data against unauthorized access, disclosure, alteration or destruction. Access to personal information is restricted to employees and service providers with a legitimate need. We review our security practices regularly and update controls as needed to reflect changing risks.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, support secure logins, analyse site performance and personalise your experience. Some cookies are essential for the service to function, while others are used for analytics and optional marketing. You can manage cookie settings through your browser and our cookie tool where available.

Your rights

You have rights over your personal information, including the right to access the data we hold, request correction of inaccurate data, request deletion in certain circumstances, and object to or restrict processing where applicable. You may also withdraw consent for marketing communications at any time.

Access, correction and deletion of data

To request access to your information, ask for corrections, or request deletion, contact our privacy team at [email protected]. We will respond to verifiable requests and provide guidance on any information we require to process your request. Certain requests may be limited by legal or regulatory obligations.

Information sharing and third parties

We may share information with third parties who provide services on our behalf, such as payment processors, identity verification services, fraud prevention partners and hosting providers. We also disclose information when required by law or to protect our rights. We require service providers to protect personal information and only process it for permitted purposes.

Privacy policy updates

We may update this policy from time to time. When changes are significant we will make an effort to notify you through the site or by email. The most recent version will always be available on our website. If you have questions about this policy, contact [email protected].