Response Time
Need help? Our support team is available to assist players in Canada with questions, account issues, verification and technical concerns, or to take general feedback. Contact us any time via live chat on site, email or phone for fast, practical assistance. We can help with deposits, withdrawals, bonus queries, KYC and site access. Replies by email typically arrive within a business day; urgent matters are handled via live chat or phone.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +1 416 531 2748 |
| Working hours | 24/7 |
For account or payment questions, include your account ID in the message and attach any relevant receipts. Our payments team reviews withdrawal queries and KYC within business times; complex cases may take longer. For affiliates use the affiliates email above.
Email Support
Email is the quickest way to reach us for detailed requests, account issues, or when you need to send documents. Please contact [email protected] with a clear subject line, your full name, account ID, and current phone number. Providing complete, up-to-date details helps us resolve requests faster and avoids unnecessary delays.
Send us a message
Response Time
Our support team aims to respond to most inquiries within one business day. Simple requests are often resolved quickly via live chat or email, while more complex matters, such as account verification or payment investigations, may take longer depending on their nature and the checks required. We’ll keep you informed of progress until your issue is resolved.
Feedback
We welcome your feedback, suggestions, or ideas to improve the site. Please tell us what works well and what could be better. All messages are read carefully by our team and used to refine features, promotions and the overall user experience. Your input helps shape future updates and makes the site easier and more enjoyable for everyone in Canada.