Responsible Gambling

We take responsible gambling seriously. At MyChance we want you to enjoy casino play in a safe, controlled way, so we provide simple tools and clear guidance to help you stay in control. If you ever feel play is becoming a problem, reach out to our support team and we will help you find the right options.

Player protection principles

Our approach is practical and player-focused. We aim to prevent harm by giving you control over your account activity, responding quickly to requests for limits or breaks, and supporting anyone who needs extra help. We treat all requests confidentially and are here to assist without judgement.

Activity-control tools

You can manage how you play directly from your account. These tools are designed to be easy to set up and adjust so you can tailor limits to your needs.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. You can change these limits at any time via the responsible gaming section in your profile. Some limit changes may take effect after a short processing period for security reasons.

Loss limits

Loss limits let you cap net losses over a selected period. They help you keep clear control of bankroll and reduce impulsive play. We recommend setting a limit that reflects your entertainment budget.

Time limits and session controls

Use session reminders and account breaks to limit how long you play in a single session. You can also request temporary account pauses if you need a short break. These tools are useful for stepping back and reassessing play habits.

Self-exclusion

If you need a longer break, self-exclusion is available. When you self-exclude your account will be closed for the agreed period and you will not be able to log in or create a new account while the exclusion is active. If you choose to return after the exclusion ends, contact our support team to reopen your account where applicable.

Signs of problematic behaviour

Watch for changes that may signal a problem: chasing losses, spending more time than intended, neglecting responsibilities, borrowing to fund play, or feeling anxious about gambling. If you notice these signs in yourself or someone close to you, consider using our support tools or contacting our team.

Practical tips for staying in control

Set a budget and stick to it, use deposit and loss limits, enable session reminders, never play while impaired, and avoid using gambling as a way to cope with stress. Regularly review your activity and take breaks when you notice risky patterns.

Professional help and support

If you need further assistance, our team is available via live chat 24/7 or by email at [email protected]. We can guide you through available account controls and point you to professional support options. If you are concerned about your own behaviour or that of someone close to you, please reach out for help — you do not have to manage this alone.