MyChance Casino Terms and Conditions

These Terms and Conditions describe the rules that apply when you use MyChance. They explain our relationship with you, what we expect from account holders, and how we operate core services such as deposits, withdrawals and promotions. By registering or using the site you agree to follow these terms; we recommend reading them carefully and contacting support if anything is unclear.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Provide truthful personal information and update it when necessary. Protect your login credentials and notify us immediately if you suspect unauthorised access. We allow one account per person, household, email, payment method or device. Multiple accounts, account sharing, bonus abuse or any attempt to manipulate games or offers may lead to suspension, closure and confiscation of funds and bonuses.

Eligibility requirements

You must be of legal gambling age in your jurisdiction and eligible under local law to play on our site. Certain countries are restricted and cannot register or place bets; restricted countries include Algeria, Brazil, Bulgaria, China, Cyprus, France, Greece, Hong Kong, Italy, Japan, Panama, the United Kingdom and the United States. If you are located in a restricted territory you must not attempt to access our services.

Acceptable platform use

Use the site for lawful, personal gambling activity only. Prohibited activity includes fraud, money‑laundering, use of bots or automated tools, collusion, chargebacks intended to reverse legitimate losses, and attempts to exploit bonuses or the loyalty system. Commercial use of the platform or any resale of services is not permitted. We may monitor activity and take action where behaviour breaches these rules.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms which are published with each offer. Typical conditions include minimum deposits to qualify ($20 for welcome offers), wagering requirements (commonly 35x on deposit and bonus), and contribution rates that vary by game type (for example table games often contribute less than slots). Free spins, max bet limits while a bonus is active (commonly $5), expiry periods and game exclusions apply as stated in the promotion. If you withdraw funds before meeting wagering requirements, bonus funds and related winnings may be forfeited. We reserve the right to refuse or reclaim bonuses for suspected abuse.

Deposits and withdrawals

Payment methods and processing

We accept a range of payment methods including Visa, MasterCard, Interac, Skrill, Neteller, PaysafeCard and MuchBetter where available. Minimum deposit and withdrawal amounts are shown in the cashier; a common minimum deposit is $10 and a common minimum withdrawal is $20. Deposits are usually instant. We do not charge deposit fees, but your bank or payment provider may apply charges.

Withdrawal limits and verification

Withdrawals are processed after account verification. E‑wallets are often processed within 24 hours after approval; card withdrawals typically take 3-5 business days. Per-transaction limits may apply (for example $6,000 for card payouts and $4,000 for certain e‑wallets). For very large wins of $50,000 or more, payouts may be split into instalments and paid over a period as described in the cashier. You must complete any KYC checks we request before withdrawals are finalised.

Dispute resolution

If you have a dispute, contact our support team via live chat or email at [email protected]. We aim to respond promptly and work with you to resolve issues. If a matter cannot be resolved through initial support, we will explain available next steps and any internal escalation process. We do not provide legal advice and encourage you to seek independent advice if needed.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be communicated on the site or by email where appropriate. Continued use of the site after changes are posted constitutes acceptance of the updated terms, so please check this page regularly.

For account or payment questions contact [email protected] and include your account details to help us assist you efficiently.